Billing, cancelling and the App Store
Apple bills App Store subscriptions. Tree Atlas bills web subscriptions through Stripe. The Android app is not on Google Play yet; when it is released, Google will bill subscriptions bought in it.
Trial and price
A new business gets a 30-day free trial. You do not need a payment card. If you do not subscribe, the account becomes read-only when the trial ends, and you are not charged.
Solo is the only plan on sale. On the web it costs £49 a month plus VAT (£58.80 a month with UK VAT at 20%). Solo covers up to 2 users: you and one worker. In the App Store, the price is the one the store shows when you buy.
Your subscription
Subscribed in the iPhone or iPad app: your subscription is with Apple. To change or cancel it, open Settings on your iPhone or iPad, tap your name, then Subscriptions. If you changed device and Tree Atlas does not show you as subscribed, go to Me › You. Under Subscription, tap the row, then tap Restore purchases. Apple handles refunds for App Store purchases at reportaproblem.apple.com.
Android: the Android app is built and in testing, and is not on Google Play yet. On an Android phone, use Tree Atlas in the browser and subscribe on the web. When the Android app is released, a subscription bought in it will be with Google Play. To change or cancel it then, open the Play Store app, tap your profile picture, then Payments and subscriptions › Subscriptions, and choose Tree Atlas. To restore it on a new phone, sign in with the same Google account, then in Tree Atlas go to Me › You. Under Subscription, tap the row, then tap Restore purchases. Google will handle refunds for Google Play purchases: see Google Play refunds.
Subscribed on the web: manage it on the web desk under Billing. See the refund and cancellation policy.
Cancelling on the web does not change an App Store or Google Play subscription.
Manage a web subscription
- Go to treeatlas.app/desk/settings/billing.
- Tap Manage subscription, or Update card and invoices. Stripe opens.
Stripe keeps your card, billing email, VAT number and invoices. Only the business owner can change billing. Each payment comes with a VAT invoice.
Cancelling and refunds on the web
Cancel at any time. There is no minimum term and no cancellation fee. You keep full access until the paid period ends, then the account becomes read-only.
We do not give pro-rata refunds for a month you have started. We give a refund when the law entitles you to one, when you were charged in error or twice for the same period, or when a serious service failure on our side stopped you using Tree Atlas for a sustained period. To ask, email support@treeatlas.app with the account email and the charge date. Refunds go to the original payment method through Stripe.