Last updated: 12 October 2026
This policy covers subscriptions bought on treeatlas.app and paid through Stripe. If you subscribed in the iOS app, see App Store subscriptions below.
Every new consultancy gets a 14-day free trial with no payment card required. You are never charged during the trial. If you do nothing, the trial simply ends and your account becomes read-only — you are not billed automatically off a card you never gave us.
The Solo plan is £29 per month, billed in advance when you subscribe and on the same date each month after that, until you cancel.
You can cancel at any time from your account settings. Cancellation stops the next renewal — you keep full access until the end of the period you have already paid for, then the account moves to read-only. There is no minimum term and no cancellation fee.
Because you can cancel any time and keep access until the period ends, we do not give pro-rata refunds for the unused part of a month you have already started. We will, however, issue a refund where:
To request a refund or query a charge, email support@treeatlas.app with the account email and the charge date. Refunds are made to the original payment method via Stripe.
If you subscribed in the Tree Atlas iOS app, you paid Apple, not us, and refunds for App Store subscriptions are handled by Apple under Apple's own policies. To request one, go to reportaproblem.apple.com and sign in with the Apple ID you used to subscribe. You cancel an App Store subscription in your Apple ID settings, under Subscriptions — see clause 5.2 of our Terms of Service.
After cancellation your surveys, photos and reports stay available in read-only form (and exportable) for 12 months, then may be permanently deleted. Re-subscribe within 12 months and everything is restored. See the Privacy Policy for detail.